FAQ

1.Question: Where do you ship to?

• Answer: We currently ship only to addresses within the Sweden. We do not offer shipping services within international locations.

2. Question: How long does shipping take?

• Answer: Orders are processed within 2–3 business days and typically delivered within 15–20 business days through our Sweden-based logistics partners.

3. Question: Are there any shipping fees?

• Answer: Standard shipping to the Sweden is free of charge. There are no hidden fees or additional shipping costs at checkout.

4. Question: Can I track my order?

• Answer: Yes. After your order ships, you will receive a tracking number via email. Tracking usually becomes active within 1–2 business days.

5. Question: What is your return and refund policy?

• Answer: We offer a 30-day return policy for eligible orders shipped to the Sweden. Items must be unused, in original condition, and returned with all tags and packaging. Returns require prior approval, and shipping costs for returns may apply depending on the reason.

6. Question: What payment methods do you accept?

• Answer: We accept payments exclusively through PayPal. PayPal provides secure, encrypted payment processing for your protection.

7. Question: How do you use my personal information?

• Answer: We use your information to process orders, handle shipping, communicate with customers, and send promotional emails if you opt in. We do not sell your personal data to third parties.

10. Question: Is my information safe?

• Answer: Yes. We protect your data using industry-standard security measures and respect “Do Not Track” signals from browsers.

11. Question: Do you collect information from children?

• Answer: We do not knowingly collect personal information from children under the age of 13. If you believe your child has provided information, please contact us to have it removed.

12. Question: Can my order be canceled or verified?

• Answer: We reserve the right to cancel or hold orders if payment verification fails, shipping information is incomplete, or suspicious activity is detected. We may contact you for order verification.

11. Question: How can I contact customer support?

• Answer: For any questions or concerns, email us at info@dubaivintages.com or call +46767970028. Our customer service is available Monday to Friday, 9:00 AM to 5:00 PM (Sweden Time).